The Survey Dynamix add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the add-on kicks in and chooses the option to transfer the caller to a secure call flow or queue instead.
Install- License: Mozilla Public License 2.0
- Weekly downloads: 0
- Average daily users: 6
- Rating: 0/5 of 0 ratings
- Created: 2021-06-27 11:32:22
- Last updated: 2021-06-28 11:40:46
- Homepage:
- Support site and email
- Orig: https://addons.mozilla.org/en-US/firefox/addon/survey-dynamix/
- API: {0e932e9b-f71d-411e-83f6-ac9a9d6fd6a0}