The Survey Dynamix add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the add-on kicks in and chooses the option to transfer the caller to a secure call flow or queue instead.

Install

• License: Mozilla Public License 2.0
• Weekly downloads: 0
• Average daily users: 6
• Rating: 0/5 of 0 ratings
• Created: 2021-06-27 11:32:22
• Last updated: 2021-06-28 11:40:46
• Homepage:
• Support site and email
• Orig: https://addons.mozilla.org/en-US/firefox/addon/survey-dynamix/
• API: {0e932e9b-f71d-411e-83f6-ac9a9d6fd6a0}