The Survey Dynamix for GC Embeddable Framework add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension kicks in and transfers the caller to a queue or secure call flow instead. All you need to do is set the Queue/Flow ID in the extension options.
Install- License: Mozilla Public License 2.0
- Weekly downloads: 3
- Average daily users: 11
- Rating: 0/5 of 0 ratings
- Created: 2021-06-29 07:58:05
- Last updated: 2021-07-28 23:25:47
- Homepage:
- Support site and email
- Orig: https://addons.mozilla.org/en-US/firefox/addon/sdx-gc-embeddable-framework/
- API: {fadcb9ed-1894-4afa-97cb-759579338025}