The Survey Dynamix for GC Embeddable Framework add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension kicks in and transfers the caller to a queue or secure call flow instead. All you need to do is set the Queue/Flow ID in the extension options.

Install

• License: Mozilla Public License 2.0
• Weekly downloads: 3
• Average daily users: 11
• Rating: 0/5 of 0 ratings
• Created: 2021-06-29 07:58:05
• Last updated: 2021-07-28 23:25:47
• Homepage:
• Support site and email
• Orig: https://addons.mozilla.org/en-US/firefox/addon/sdx-gc-embeddable-framework/
• API: {fadcb9ed-1894-4afa-97cb-759579338025}