The Survey Dynamix for GC 1 add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension overrides this and chooses the option to transfer the caller to a queue of your choice. All you need to do is set the Queue Name in the extension options.

- License: Mozilla Public License 2.0
- Weekly downloads: 0
- Average daily users: 1
- Rating: 0/5 of 0 ratings
- Created: 2021-06-30 11:04:11
- Last updated: 2021-07-29 01:45:39
- Homepage:
- Support site and email
- Orig: https://addons.mozilla.org/en-US/firefox/addon/survey-dynamix-for-gc-1/
- API: {739e1682-8aaf-4add-abef-1d0161c7b262}